Refund Policy

A legal disclaimer

We take pride in providing high-quality, custom-tailored AI and automation solutions designed to meet your specific business needs. Because our services are highly individualized and developed in close collaboration with our clients, we generally do not offer refunds once work has begun.

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1. Initial Consultation & Scope Definition
Before starting any project, we will agree on a clear scope of work, objectives, and expected outcomes. This ensures both parties understand the deliverables and sets the stage for a successful collaboration.

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2. Revisions & Adjustments
If the delivered solution does not fully align with the agreed-upon specifications, we encourage you to contact us promptly. We will make reasonable efforts to revise or adjust the deliverables to better meet your expectations. Our goal is to ensure you receive a solution that adds value to your business.

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3. No Refunds After Commencement of Work
Once we have commenced work on your project, we invest time, resources, and expertise to produce custom solutions. As a result, no refunds will be issued at this stage or after delivery. Any exceptions or special considerations remain at our sole discretion.

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4. Communication & Feedback
Your active participation and timely feedback are essential to achieving a satisfactory outcome. We encourage open communication throughout the project to address any concerns early and avoid misunderstandings.

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5. Contact Us
If you have questions regarding this Refund Policy or wish to discuss any aspect of your project, please contact us at:

Chrono Labs
1004 Lausanne
info@chronolabs.ch
+41767745589

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

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Last updated 03/01/2025